For Israeli freight forwarders, customs brokers, importers & exporters

Everything your company knows, woven into one brain.

Your shipments, quotes, documents and commitments live in email, spreadsheets, ERP, CRM, WMS and TMS — and in the heads of a few people who have been there the longest. Loom AI builds a Company AI Brain across that stack, then puts specialized AI agents to work on top of it: reading, checking, coordinating, drafting, following up and acting — inside boundaries you define.

Talk to us See how it works
  • Works over your existing stack
  • No rip-and-replace
  • Humans define what agents may do
Scattered operational signals converging into the Loom AI brain, and agent flows returning to work Seven sources — email, spreadsheets, people, ERP, WMS and TMS, documents and CRM — flow inward into a central woven core. Four flows leave the core: an update sent, a document chased, a quote followed, a human alerted. Email Sheets People ERP TMS / WMS Docs CRM Update sent Doc chased Quote followed Human alerted
Scattered signals in  ·  one brain in the middle  ·  coordinated work back out

01 The real bottleneck

Nothing is missing. Everything is disconnected.

You are not short of software. A shipment already generates more data than any one person can hold. The problem is that no single place holds the whole picture of a shipment, a customer, or a promise — so people rebuild it by hand, every morning, from six different windows.

The work that eats your team isn't decision-making. It's chasing: re-asking questions that were already answered, re-keying data that already exists, and finding out about a problem one day after the customer does.

  • Email The rate that was really agreed. The exception that was really approved. Buried in a thread from March.
  • Spreadsheets The version of the truth someone maintains on their own desktop, because the system didn't fit.
  • ERP Correct, complete, and silent. It records what happened, not what is about to go wrong.
  • CRM Who the customer is — but not what your ops team promised them on the phone last week.
  • WMS / TMS Where the goods are. Not who is waiting for them, or how much that waiting costs.
  • Documents Bills of lading, certificates, packing lists, customs files — as PDFs, in folders, in messages.
  • Partners Overseas agents and carriers, on their own formats, their own portals, their own hours.
  • Finance Invoices and credits that only make sense next to the quote nobody has open.
  • People The largest system you run. Undocumented, unsearchable, and going home at six.

02 The Company AI Brain

A shared memory for the whole company. Not another system.

The brain sits over the stack you already run. It doesn't replace anything, it doesn't ask anyone to migrate, and it doesn't add another window for your team to keep open. It reads across your systems and assembles the one thing none of them has on its own: context.

  1. It connects to what you already run.

    Email, ERP, CRM, WMS, TMS, shared drives, spreadsheets, document stores. Read access first. Nothing is replaced and nothing has to be migrated.

  2. It assembles one picture.

    This shipment, this customer, this file, this rate, this promise — linked to each other instead of filed apart in six places that never speak.

  3. It remembers.

    What was agreed, in which thread, by whom, under what conditions — and what happened the last three times this route, this partner or this customer went wrong.

  4. It learns how your company actually works.

    Who approves what. Which customers get a phone call and not an email. What "urgent" means for each account. The rules nobody ever wrote down.

  5. It stays current.

    The picture updates as the day moves — not overnight, into a report that lands after the decision has already been made.

03 Brain vs agents

The brain knows. The agents do.

These are two different things, and the difference is the whole product. One is memory. The other is hands. Neither is useful without the other.

Layer one

Knows

The Company AI Brain

One shared understanding of your business, built from the systems you already use. It holds what happened, what was agreed, who decides, and what is at stake on each shipment, quote and account.

On its own, it does nothing. It takes no action, sends no message, changes no record. It is the memory, not the hands.

Layer two

Does

Specialized AI agents

Workers with one job each — watch a shipment, chase a document, follow up a quote, reconcile an invoice. They read, check, coordinate, draft, follow up, escalate and act.

They all draw on the same brain, so no agent works from a partial picture, and none of them asks you something the company has already answered.

Put plainly: the brain is what your most experienced person carries in their head. The agents are the team that can finally use it — every day, at the same standard, including at two in the morning when a port on the other side of the world sends an update. An agent without a brain is just a chatbot: fluent, and unaware of what your company promised last week. A brain without agents is a very well-informed archive. You need both.

Layer 03 · Agents — they act
  • Shipment watch
  • Document chase
  • Quote follow-up
  • Invoice reconciliation
  • Customer updates
Layer 02 · The Company AI Brain — it knows
Shared context Shipments, customers, documents, rates, promises, decisions and history — linked, current, and available to every agent at once.
Layer 01 · Your stack — it stays
  • Email
  • Spreadsheets
  • ERP
  • CRM
  • WMS / TMS
  • Documents
  • People

04 What an agent actually does

Seven verbs. One of them is yours.

Agents do the part of the job that is necessary, endless and unrewarding — and they stop exactly where you tell them to. The last verb, act, is the only one that touches the outside world, and it is the one you hold the key to.

Read

Email threads, attachments, system records, partner messages — in Hebrew and English, continuously, not only when someone thinks to ask.

Check

Compares what it reads against what was agreed, what the system says and what the file requires. Finds the gap before the gap finds you.

Coordinate

Works across everyone a task touches — ops, customs, finance, the customer, the overseas agent — instead of forwarding the problem sideways.

Draft

Writes the update, the chase, the dispute, the daily summary — in your company's tone, with the evidence already attached.

Follow up

Remembers what it is waiting for and keeps asking until it arrives. This is the work nobody has time for, and the work that costs the most when it slips.

Escalate

Knows when the honest answer is "a person needs to look at this" — and knows which person, how urgently, and with what context attached.

Act

Updates the record, sends the message, opens the task, files the request — only within the scope a human has granted, and always logged.

05 Four recurring moments in your operation

The same four problems. Handled before lunch.

Illustrative scenarios, written to show how the brain and the agents divide the work — and where a human still decides. Not customer case studies.

01

A shipment is going to be late

The signal

A carrier update pushes an ocean container's ETA back. It arrives as one line in one email, at a time when nobody is reading.

What the brain knows

Whose orders are on that container, what was promised on each, which customer has a production line waiting, and which one asked to be called rather than emailed.

What the agent does

Works out the impact per customer, drafts each update in the tone that account is used to, proposes options — split the shipment, air-freight the urgent line — and flags the one customer whose contract terms are affected.

Where you decide

You approve the messages or change the plan. Nothing reaches a customer unless a person says so.

Shipment watch agent

02

A document is missing at exactly the wrong moment

The signal

Clearance is blocked. The certificate of origin isn't in the file, and the deadline is not moving.

What the brain knows

The full history of that file — what was sent, by whom, in which thread — and which supplier is habitually late with which document.

What the agent does

Searches the mail and document trail first; often the document is already there, attached to the wrong thread. If it isn't, it chases the right person on the supplier side and keeps chasing on a rhythm you set.

Where you decide

It escalates to the broker and to you before the deadline, with the file and the trail attached — not after.

Document chase agent

03

A quote goes out and then goes quiet

The signal

No reply. No rejection. The quote simply sits, and the salesperson who sent it is already three deals further on.

What the brain knows

What was quoted and on what assumptions, what this customer accepted last time, and what has changed since — rates, capacity, the season.

What the agent does

Follows up with a reason to follow up rather than a reminder, and notices when the quote has gone stale — telling your salesperson before the customer does.

Where you decide

Discounts, re-quotes and anything that touches price stay with a human. The agent prepares the ground; a person sets the number.

Quote follow-up agent

04

A partner invoice doesn't match what was agreed

The signal

An invoice lands with lines that were never discussed, in a month with three hundred other invoices.

What the brain knows

The rate that was actually agreed — including the one agreed in an email rather than entered in a system — the accessorials, and how this partner has billed before.

What the agent does

Reconciles line by line, separates a legitimate surcharge from an error, drafts the dispute with the evidence attached, and routes it to finance.

Where you decide

Approve, pay, or push back. The agent prepares the case; a person closes it.

Invoice reconciliation agent

06 Guardrails

Autonomy is a setting. You hold the dial.

Every agent runs at a level you choose, per task and per scope. You can start at the safest setting on a single workflow, watch what it would have done, and move the dial only when you're satisfied.

Watch

The agent observes and tells you what it sees. It writes nothing and sends nothing. Useful for the first weeks, and permanently for the work you never want automated.

Draft

It prepares the message, the dispute, the summary, the update — with the evidence attached. A person reads it and presses send.

Act

Within a scope you define — these customers, these document types, this value ceiling, these hours — it completes the task itself and logs every step.

  • Everything is traceable. What was read, what was sent, on whose authority, and which context the decision was based on.
  • Agents inherit your permissions. An agent sees what the role it works for sees. Not more.
  • You set the escalation rules. What must reach a human, which human, and how fast.
  • Scope is reversible. Narrow or switch off any agent without touching the systems underneath it.
  • Nothing is migrated. Your systems stay where they are and keep being the record.
  • Start with one workflow. One team, one process, one agent — then widen, once it has earned it.

07 Start here

Pick the workflow that costs you the most hours.

The chasing, the reconciling, the status calls, the "where is my container" thread that runs to forty replies. Tell us which one it is and which systems it touches, and we'll map what a Company AI Brain plus one agent would actually change in it.

Talk to sales

sales@loom-ai.net

Useful to include: your company and role, the workflow that hurts, and the systems it runs through today.

Email sales@loom-ai.net